By placing an order through AquaPure you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.

90 DAY RETURN POLICY

We have a 90-day return policy, which means you have 90 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

RETURN PROCESS

To start a return, you can contact us at hello@aquapure.co. You will receive instructions on how and where to send your package.

Failure to provide the tracking number may result in the denial of a full refund. Note that the customer is financially responsible for all costs associated with the return of the product. Items sent back to us without first requesting a return will not be accepted.

DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

When initiating a return, we might request a short video of your AquaPure device showing the issues you are experiencing, for documentation purposes. 
To return your product, contact us directly at hello@aquapure.co.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

EXCHANGES

We exchange products that are damaged, wrong product, or defective. If you need to exchange an item please contact us at  hello@aquapure.co

RESTOCKING FEE 

Please note that a 25% restocking fee will be applied for:

* Buyer remorse returns

* Returns where the item was used, damaged by the customer, or has incomplete accessories

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.