Skip to content

Early Bird Sale - 67% OFF While Supplies Last!

    FIND YOUR ANSWERS HERE

    FREQUENTLY ASKED QUESTIONS

    Product Specifications and Warranty

    Are there any parts that need periodic replacement?

    The AquaPure is a one-time investment that is built to last. There are no expensive filters or other parts that need to be replaced.

    How long does the AquaPure last?

    The AquaPure is built-to-last, but like any other battery operated device, the battery will have a lifetime that can vary per user depending on how much produce they wash each day. According to the hardware specifications, when handled with care it should last about 10 years. We estimate that the average user will get about 8 to 10 years out of their device

    Is there a warranty on the AquaPure?

    Yes, there is a 12-month warranty included with every AquaPure.

    Is the charger included?

    Yes, the magnetic charging cable is included in your package.

    What type of plug is the charger? EU/US

    The charger included has a USB connector. That means that you can charge your AquaPure with any of the electronic charging plugs you have in your house. Your phone charger, for example!

    What are the dimensions of the AquaPure device?

    100 * 50 millimeters / 3.94 x 1.97 inches

    Is the AquaPure BPA and PVC free?

    Yes, the AquaPure is 100% BPA and PVC free.

    Shipping and Payment info

    How long will it take for my package to arrive?

    Our team is working around the clock with the manufacturer and logistics partners to send everyone their units as fast as possible. With that said, as we are still in early-bird stage there can be slight delays. You can expect your parcel to arrive within 5 - 12 business days.

    What is your return-policy?

    If you are not 100% satisfied with your purchase, you can return the product within 90 days and get a full refund or exchange the product for another one.

    Do you offer free shipping?

    Yes, we cover all shipping costs. 

    Customer Concerns

    Is AquaPure available on other platforms?

    The only place where you can purchase a genuine AquaPure today is from our website. You may come across imitation versions of our brand from various sources (difficult to avoid when our brand grows popular). Our Patent Attorney has been working hard to take them all down, but it takes time!

    Your AquaPure goes through extensive quality control before it's shipped to confirm that it is up to standard with the lab-test results. Besides that AquaPure is guaranteed waterproof, PVC & BPA free.

    We stand behind our patented technology and offer a 90-day trial + 1-year warranty for every single AquaPure sold.

    Even if the design looks similar, the safety standards of the materials might not be up to standard and the effectiveness of the device has never been tested in a certified lab. 

    Play it safe and only buy from a trusted source!

    How often should I clean the AquaPure?

    For optimal cleaning results, we recommend giving your AquaPure a quick rinse after every use. 

    Can I use the AquaPure in my sink?

    Absolutely! But make sure you give your sink a proper wash beforehand to achieve the best results possible.

    Is one purification cycle enough?

    If you prefer to purify all your fruits and vegetables simultaneously, we recommend adding a cleaning cycle to your process. 

    Our recommendations for optimal cleaning results are as follows:

    1 to 3 liters of water: One cleaning cycle
    4 to 6 liters of water: Two cleaning cycles
    7 liters of water or more: Three cleaning cycles

    To start a new cycle, simply click the ON button once again.

    My AquaPure isn't bubbling?

    If you can not see any bubbles rising from your AquaPure, turn the device off and remove it from your water container. Turn the upper cover counterclockwise to the unlock position by rotating the handle. When the upper cover is removed, turn the nut on the inner electrolyte components clockwise to tighten them. This should solve the issue immediately.

    Can I drink the elecrolyzed water?

    We do not recommend under any circumstances that you use the purified water as a source for clean drinking water.

    How many times can I use my AquaPure before it needs to be recharged?

    The device will need to be recharged every two to three weeks, if used daily. 

    How do I charge my AquaPure?

    Use the magnetic cable you get in your AquaPure box. Hold the cable from the right-side angle close to the charging port on the AquaPure and you'll notice that it just snaps into place! Simple as that.

    How do I clean my AquaPure?

    After daily use we recommend to quickly rinse the AquaPure for a few seconds with the top removed. And once a month fully remove the electrolysis membrane and check for dirt and rinse.

    Once per month.

    Do you have certified lab test results?

    We are rigorously testing countless different germs & chemicals. This does take some time as all tests are to be at an international recognized standard for lab tests. 


    Below are the AquaPure results of the Bacteria E. Coli:

    Money-Back Guarantee

    We Offer A Risk-Free 90-Day Money-Back Guarantee

    Safe Payment

    We Offer The Most Secure Payment Methods

    Worldwide Shipping

    We Offer Fast & Reliable Shipping To Anywhere In The World.