FAQs – AquaPure

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FREQUENTLY ASKED QUESTIONS

Product Specifications and Warranty

Are there any parts that need periodic replacement?

The AquaPure is a one-time investment that is built to last. There are no expensive filters or other parts that need to be replaced.

Is there a warranty on the AquaPure?

Yes, there is a 12-month warranty included with every AquaPure.

Is the charger included?

Yes, the magnetic charging cable is included in your package.

What type of plug is the charger? EU/US

The charger included has a USB connector. That means that you can charge your AquaPure with any of the electronic charging plugs you have in your house. Your phone charger, for example!

What are the dimensions of the AquaPure device?

100 * 50 millimeters / 3.94 x 1.97 inches

Is the AquaPure BPA and PVC free?

Yes, the AquaPure is 100% BPA and PVC free.

Shipping and Payment info

What is your return-policy?

We have a 90-day return policy, which means you have 90 days after receiving your order to request a return. Note that the customer is financially responsible for all costs associated with the return of the product.

If you experience any problems with the functionality of your AquaPure - Produce Purifier, our dedicated support team is here to assist you and will guide you through troubleshooting steps to resolve the issue.

In order to better understand the problem you're facing, we will request that you provide us with a short video demonstrating the issue. This will help our team assess the problem accurately and provide you with the most effective solutions.

Once our support team verifies the defect through the provided video, we will initiate a prompt and hassle-free 1-time replacement process.

Our goal is to ensure that you receive a fully functional product as quickly as possible. If on any occasion the replacement unit shows any defect, the customer has 7 business days from the date of delivery to request a return.

How long will it take for my package to arrive?

We’re excited to get your order to you quickly! All orders are shipped within 24 hours on weekdays. Orders placed over the weekend will be shipped on the next business day.

For deliveries within the USA, you can expect your order to arrive in 3 to 5 business days. For orders outside the US, delivery typically takes 5 to 12 business days.

Please note: The delivery timeframe begins once your order has been shipped out.

How much is the shipping cost?

WITHIN THE U.S.:

Economy shipping: $3.95

Insured shipping: $9.99

OUTSIDE THE U.S.:

Economy shipping: $10.00

Insured shipping: $12.99

Note: All rates are in USD. Insured shipping includes coverage in case your package is lost, stolen, or damaged during transit.

Customer Concerns

Is AquaPure available on other platforms?

The genuine AquaPure is available exclusively through our official website and our Amazon-authorized reseller.

With our growing popularity, imitation products have started appearing online. These knockoffs might look similar, but they often use lower-quality materials, lack waterproof and BPA/PVC-free guarantees, and may never have been tested in a certified lab. Don’t risk your health—or your produce—by buying from unverified sellers.

Every AquaPure you purchase from our trusted sources goes through rigorous quality control and certified lab testing to ensure top performance. It’s fully waterproof, PVC-free, BPA-free, and backed by our patented technology.

Play it safe. Get your AquaPure from our official sources only:

Our Website:aquapure.co

Amazon-Authorized Reseller: Sold by RUD Products

How often should I clean the AquaPure?

For optimal cleaning results, we recommend giving your AquaPure a quick rinse after every use.

Can I use the AquaPure in my sink?

Absolutely! But make sure you give your sink a proper wash beforehand to achieve the best results possible.

Is one purification cycle enough?

If you prefer to purify all your fruits and vegetables simultaneously, we recommend adding a cleaning cycle to your process.

Our recommendations for optimal cleaning results are as follows:

1 to 3 liters of water: One cleaning cycle

4 to 6 liters of water: Two cleaning cycles

7 liters of water or more: Three cleaning cycles

To start a new cycle, simply click the ON button once again.

My AquaPure isn't bubbling?

If you can not see any bubbles rising from your AquaPure, turn the device off and remove it from your water container. Turn the upper cover counterclockwise to the unlock position by rotating the handle. When the upper cover is removed, turn the nut on the inner electrolyte components clockwise to tighten them. This should solve the issue immediately.

Can I drink the elecrolyzed water?

We do not recommend under any circumstances that you use the purified water as a source for clean drinking water.

How many times can I use my AquaPure before it needs to be recharged?

The device will need to be recharged every two to three weeks, if used daily.

How do I charge my AquaPure?

Use the magnetic cable you get in your AquaPure box. Hold the cable from the right-side angle close to the charging port on the AquaPure and you'll notice that it just snaps into place! Simple as that.

How do I clean my AquaPure?

After daily use we recommend to quickly rinse the AquaPure for a few seconds with the top removed. And once a month fully remove the electrolysis membrane and check for dirt and rinse.

Once per month.

Do you have certified lab test results?

Yes, we have conducted rigorous testing on a wide range of germs and chemicals to assess the effectiveness of the AquaPure Produce Purifier.

Our lab tests have demonstrated and proven to remove various contaminants commonly found in fruits and vegetables, and we are happy to share the results with you.

For more detailed information about the specific tests we conducted, please visit the following link:
AquaPure Lab Results

*All lab tests were conducted by the reputable Gmicro Testing Lab.

Can I order a replacement magnetic cable?

Yes — you can purchase a replacement charging cable directly from us for only $5.99 USD.

To get a replacement charger, you can place your order HERE.

Can I order a replacement mesh?

Yes — if you need a new mesh for your AquaPure, please visit this LINK.

Can I order a new pair of screws?

Yes — if you need a new pair of screws for your AquaPure, please visit thisLINK.

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