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    FAQ

    FAQ

    The AquaPure is a one-time investment that is built to last. There are no expensive filters or other parts that need to be replaced.

    If you are not 100% satisfied with your purchase, you can return the product within 90 days and get a full refund or exchange the product for another one.

    The AquaPure is built-to-last, but like any other battery operated device, the battery will have a lifetime that can vary per user depending on how much produce they wash each day. According to the hardware specifications, when handled with care it should last about 10 years. We estimate that the average user will get about 8 to 10 years out of their device

    Our team is working around the clock with the manufacturer and logistics partners to send everyone their units as fast as possible. With that said, as we are still in early-bird stage there can be slight delays. 

    You can expect your parcel to arrive within 5 - 12 business days.

    Yes, there is a 12-month warranty included with every AquaPure.

    For optimal cleaning results, we recommend giving your AquaPure a quick rinse after every use.

    Absolutely! But make sure you give your sink a proper wash beforehand to achieve the best results possible.

    If you prefer to purify all your fruits and vegetables simultaneously, we recommend adding a cleaning cycle to your process.

    Our recommendations for optimal cleaning results are as follows:

    1 to 4 liters of water: One cleaning cycle

    4 to 7 liters of water:
    Two cleaning cycles

    7 liters of water or more:
    Three cleaning cycles

    To start a new cycle, simply click the ON button once again.

    If you can not see any bubbles rising from your AquaPure, turn the device off and remove it from your water container. Turn the upper cover counterclockwise to the unlock position by rotating the handle. When the upper cover is removed, turn the nut on the inner electrolyte components clockwise to tighten them. This should solve the issue immediately.

    We do not recommend under any circumstances that you use the purified water as a source for clean drinking water.

    The device will need to be recharged every two to three weeks, if used daily.

    Yes, the magnetic charging cable is included in your package.

    The charger included has a USB connector. That means that you can charge your AquaPure with any of the electronic charging plugs you have in your house. Your phone charger, for example!

    100 * 50 millimeters / 3.94 x 1.97 inches

    Yes, we cover all shipping costs.

    Yes, the AquaPure is 100% BPA and PVC free.

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